Frequently Asked Questions for LUX Event Rentals in Austin, TX and Surrounding Areas
Here are answers to the questions we hear most often about booking, delivery, pricing, and our rental inventory, whether you're planning an event in Austin or one of the surrounding cities we serve. If you don't see what you're looking for, call us at 512-551-2186 or send us a message and we'll get back to you within 1 business day.
Booking & Delivery
I'm ready to book! Where do I start?
Click here to begin the booking process, where you can browse our full inventory and start building your order. Not sure what to have ready first? Check out 5 things to know before you book.
Do you offer delivery and set-up?
Yes, we offer delivery and set-up services. Pricing is based on the distance from our location and the specifics of your rental order.
Do you offer customer pick-up orders?
Yes, we do offer customer pick-up orders. However, certain items in our inventory are not eligible for pick-up due to their size, complexity, or delivery requirements. Contact us for more information on which items are available for pick-up.
Do you deliver to cities outside of Austin?
Yes, we regularly deliver to Leander, Round Rock, Cedar Park, Georgetown, Jonestown, Lakeway, and West Lake. Deliveries outside Austin may incur additional travel fees based on distance, rental size, and staffing required.
Pricing & Payment
Do you require a deposit?
Yes, we require a 50% deposit to reserve your requested items and secure your event date on our calendar. The remaining balance must be paid in full at least three days prior to the event.
What forms of payment do you accept?
We accept credit cards, company checks, and direct deposit.
Inventory & Availability
Do you provide tents to rent?
Yes, we offer a wide range of tent sizes to accommodate events from 10 to 500 guests. Our tents are available for both indoor and outdoor use, providing flexible solutions for any venue. Contact us to check availability and find the best fit for your event.
Do you have a showroom?
We do not have a traditional showroom. However, we are happy to schedule a meeting at our office if you would like to view specific items from our inventory.
Still have questions? Contact us and we will help.
